Terms & Conditions
Effective Date: 05/12/2025
Website: tdexpresslk.com
Company: TD Express LK
Email: info@tdexpresslk.com
Phone: 076 724 2929
Address: No. 245 George R. De Silva Mawatha, Colombo 01300
1. Introduction
Welcome to TD Express PVT LTD. By accessing or using our website tdexpresslk.com, mobile services, or any of our delivery and logistics solutions, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please discontinue the use of our services.
These Terms apply to all customers, website visitors, clients, and anyone using our delivery, courier, or shipment services.
2. Definitions
“Company”, “We”, “Us”, “Our” refers to TD Express LK.
“Customer”, “You” refers to any person or entity using our services.
“Shipment” means any parcel, document, or goods accepted by TD Express for delivery.
“Services” refers to delivery, courier, logistics, international shipping, tracking, and related support.
3. Use of Website & Services
By using our website or booking a shipment, you agree to:
Provide accurate, complete, and truthful information.
Not misuse the platform for fraudulent or unlawful activities.
Ensure packages comply with legal, safety, and shipping standards.
Follow all instructions, guidelines, and policies provided by TD Express.
We reserve the right to refuse service to anyone for violations or misuse.
4. Shipment Terms
4.1 Prohibited Items
Customers must not send items such as:
Illegal substances, narcotics
Weapons, explosives, or hazardous materials
Perishable or temperature-sensitive goods (unless pre-approved)
Currency, high-value jewelry, or restricted items under law
We may inspect shipments if required for safety or legal compliance.
4.2 Packaging Requirements
Customers are responsible for:
Proper packaging to withstand transportation
Correct labeling and documentation
Ensuring fragile items are safely packed
TD Express is not liable for damage caused by poor packaging.
4.3 Delivery & Transit Time
Delivery times may vary due to:
Location
Customs delays
Weather conditions
Operational limitations
We aim to meet estimated delivery times but do not guarantee exact arrival dates.
5. International Shipments
For international deliveries, the customer agrees:
To comply with customs rules & import restrictions
To pay duties, taxes, and customs clearance fees
To accept delays caused by international regulations
TD Express acts only as a logistics facilitator and is not responsible for border or customs decisions.
6. Payment Terms
All service charges must be paid in full before shipment dispatch unless otherwise agreed.
Additional charges may apply for overweight items, remote areas, re-delivery, storage, or customs fees.
Failed or reversed payments may result in shipment hold or cancellation.
7. Tracking & Notifications
TD Express provides tracking for supported shipments.
Tracking information may experience delays or temporary unavailability due to system updates.
You agree not to misuse tracking systems for scraping or automated data collection.
8. Liability & Limitations
8.1 Damage or Loss
Our liability is limited to the value declared at shipment time, subject to:
Proper packaging
Accurate documentation
Non-prohibited items
We are not liable for:
Consequential or indirect losses
Delays outside our control
Undeclared valuables
Loss due to incorrect address or recipient unavailability
8.2 Force Majeure
We are not responsible for delays or failures caused by:
Natural disasters
Strikes
Political unrest
System failures
Reasons beyond our control
9. Customer Responsibilities
Customers must:
Provide accurate sender/receiver details
Ensure lawful contents
Respond promptly to our communications
Collect or accept deliveries on time
Pay any additional fees or duties
Failure to comply may cause delays, extra charges, or service refusal.
10. Cancellation & Refund Policy
Shipments cannot be cancelled after dispatch.
Refunds may be issued only for services not yet fulfilled and at our discretion.
No refunds for delays caused by customs, weather, or third-party factors.
Claims must be submitted within 7 days of expected delivery date.
11. Account Registration (If Applicable)
When creating an account:
You are responsible for maintaining confidentiality of login credentials.
You must notify us immediately of unauthorized access.
TD Express may close accounts that violate these Terms.
12. Use of Personal Data
Your personal information is processed according to our Privacy Policy.
By using our services, you consent to such processing.
13. Intellectual Property
All content on tdexpresslk.com, including text, graphics, logos, images, and software, is the exclusive property of TD Express LK.
You may not:
Copy
Reverse engineer
Reproduce
Distribute
Modify
any part of the website without written permission.
14. Third-Party Services
We may use third-party providers such as:
Payment gateways
Hosting services
Analytics services
Mapping and tracking systems
Use of these third-party services is subject to their respective terms and privacy policies.
15. Amendments to Terms & Conditions
TD Express reserves the right to update or modify these Terms at any time.
We may notify users through:
Website notice
Email
Service notifications
Continued use of our services constitutes acceptance of updated Terms.
16. Governing Law
These Terms are governed by the laws of Sri Lanka.
Any disputes fall under the jurisdiction of Sri Lankan courts.
17. Contact Information
For questions regarding these Terms & Conditions:
TD Express PVT LTD
📍 No. 245 George R. De Silva Mawatha, Colombo 01300
📞 076 724 2929
📧 info@tdexpresslk.com
🌐 tdexpresslk.com