Terms & Conditions

Effective Date: 05/12/2025
Website: tdexpresslk.com
Company: TD Express LK
Email: info@tdexpresslk.com
Phone: 076 724 2929
Address: No. 245 George R. De Silva Mawatha, Colombo 01300

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1. Introduction

Welcome to TD Express PVT LTD. By accessing or using our website tdexpresslk.com, mobile services, or any of our delivery and logistics solutions, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue the use of our services.

These Terms apply to all customers, website visitors, clients, and anyone using our delivery, courier, or shipment services.

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2. Definitions

• “Company”, “We”, “Us”, “Our” refers to TD Express LK.

• “Customer”, “You” refers to any person or entity using our services.

• “Shipment” means any parcel, document, or goods accepted by TD Express for delivery.

• “Services” refers to delivery, courier, logistics, international shipping, tracking, and related support.

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3. Use of Website & Services

By using our website or booking a shipment, you agree to:

• Provide accurate, complete, and truthful information.

• Not misuse the platform for fraudulent or unlawful activities.

• Ensure packages comply with legal, safety, and shipping standards.

• Follow all instructions, guidelines, and policies provided by TD Express.

We reserve the right to refuse service to anyone for violations or misuse.

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4. Shipment Terms

4.1 Prohibited Items

Customers must not send items such as:

• Illegal substances, narcotics

• Weapons, explosives, or hazardous materials

• Perishable or temperature-sensitive goods (unless pre-approved)

• Currency, high-value jewelry, or restricted items under law

We may inspect shipments if required for safety or legal compliance.

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4.2 Packaging Requirements

Customers are responsible for:

• Proper packaging to withstand transportation

• Correct labeling and documentation

• Ensuring fragile items are safely packed

TD Express is not liable for damage caused by poor packaging.

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4.3 Delivery & Transit Time

Delivery times may vary due to:

• Location

• Customs delays

• Weather conditions

• Operational limitations

We aim to meet estimated delivery times but do not guarantee exact arrival dates.

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5. International Shipments

For international deliveries, the customer agrees:

• To comply with customs rules & import restrictions

• To pay duties, taxes, and customs clearance fees

• To accept delays caused by international regulations

TD Express acts only as a logistics facilitator and is not responsible for border or customs decisions.

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6. Payment Terms

• All service charges must be paid in full before shipment dispatch unless otherwise agreed.

• Additional charges may apply for overweight items, remote areas, re-delivery, storage, or customs fees.

• Failed or reversed payments may result in shipment hold or cancellation.

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7. Tracking & Notifications

TD Express provides tracking for supported shipments.
Tracking information may experience delays or temporary unavailability due to system updates.

You agree not to misuse tracking systems for scraping or automated data collection.

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8. Liability & Limitations

8.1 Damage or Loss

Our liability is limited to the value declared at shipment time, subject to:

• Proper packaging

• Accurate documentation

• Non-prohibited items

We are not liable for:

• Consequential or indirect losses

• Delays outside our control

• Undeclared valuables

• Loss due to incorrect address or recipient unavailability

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8.2 Force Majeure

We are not responsible for delays or failures caused by:

• Natural disasters

• Strikes

• Political unrest

• System failures

• Reasons beyond our control

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9. Customer Responsibilities

Customers must:

• Provide accurate sender/receiver details

• Ensure lawful contents

• Respond promptly to our communications

• Collect or accept deliveries on time

• Pay any additional fees or duties

Failure to comply may cause delays, extra charges, or service refusal.

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10. Cancellation & Refund Policy

• Shipments cannot be cancelled after dispatch.

• Refunds may be issued only for services not yet fulfilled and at our discretion.

• No refunds for delays caused by customs, weather, or third-party factors.

• Claims must be submitted within 7 days of expected delivery date.

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11. Account Registration (If Applicable)

When creating an account:

• You are responsible for maintaining confidentiality of login credentials.

• You must notify us immediately of unauthorized access.

• TD Express may close accounts that violate these Terms.

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12. Use of Personal Data

Your personal information is processed according to our Privacy Policy.
By using our services, you consent to such processing.

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13. Intellectual Property

All content on tdexpresslk.com, including text, graphics, logos, images, and software, is the exclusive property of TD Express LK.

You may not:

• Copy

• Reverse engineer

• Reproduce

• Distribute

• Modify

any part of the website without written permission.

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14. Third-Party Services

We may use third-party providers such as:

• Payment gateways

• Hosting services

• Analytics services

• Mapping and tracking systems

Use of these third-party services is subject to their respective terms and privacy policies.

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15. Amendments to Terms & Conditions

TD Express reserves the right to update or modify these Terms at any time.

We may notify users through:

• Website notice

• Email

• Service notifications

Continued use of our services constitutes acceptance of updated Terms.

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16. Governing Law

These Terms are governed by the laws of Sri Lanka.
Any disputes fall under the jurisdiction of Sri Lankan courts.

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17. Contact Information

For questions regarding these Terms & Conditions:

TD Express PVT LTD
📍 No. 245 George R. De Silva Mawatha, Colombo 01300
📞 076 724 2929
📧 info@tdexpresslk.com
🌐 tdexpresslk.com