Privacy Policy
Effective Date: 05/12/2025, 00:11:29
Website: tdexpresslk.com
Email: info@tdexpresslk.com
Phone: 076 724 2929
Address: No. 245 George R. De Silva Mawatha, Colombo 01300
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Introduction & Organizational Info
At TD Express PVT LTD, we are dedicated to providing fast, secure, and reliable delivery and logistics solutions to our valued customers. Part of this commitment includes the responsible handling of personal information collected through our website tdexpresslk.com and any related interactions.
We process personal information to:
Enhance your experience on our platform
Understand customer needs and improve service quality
Provide timely support and respond to inquiries
Deliver our logistics, courier, and package tracking services
Manage billing, customer accounts, and operational requirements
We handle your personal information with utmost respect for privacy and security, following all applicable laws and regulations. Our policies ensure protection against unauthorized access, disclosure, alteration, or destruction of your data.
Although we do not have a designated Data Protection Officer (DPO), we are fully committed to addressing your privacy-related questions. You can reach us at:
Email: info@tdexpresslk.com
Phone: 076 724 2929
Your privacy is our top priority. We ensure transparency, safety, and compliance in all data processing activities, including situations where third-party service providers assist us—for example, payment processing or analytics.
Scope and Application
This Privacy Policy applies to all users, including:
Website visitors
Registered customers
Individuals using our delivery, courier, or tracking services
Whether you browse tdexpresslk.com, create an account, track a shipment, or communicate with us, your personal data is treated with the highest standards of confidentiality and security.
This policy explains:
What data we collect
How we use it
With whom we may share it
Your rights and control over your personal information
Data Collection and Processing
We collect personal data through interactions such as:
Using our delivery services
Creating a shipment or service request
Tracking packages
Submitting contact forms
Making payments
Communicating with our support team
Types of Personal Information We May Collect
First and Last Name
Date of Birth
National Identification Numbers (e.g., NIC, Passport)
Real-time Location (e.g., delivery GPS data)
Email Address
Phone Number
Address and City
IP Address
Payment Information (credit card, bank details)
Payment Method and History
Browser Information & Language
Device Information
IP-based Approximate Location
We only collect information essential for delivering our services, complying with legal requirements, and improving customer experience.
How We Use Personal Information
Authentication & Security
Communication and Notifications
Delivery and Package Tracking
Analytics and Performance
Marketing and Advertising (with consent)
Customer Support
Transaction Processing
Improving Services & Research
Compliance with Legal Obligations
User Engagement and Feedback
Your data is processed ethically, transparently, and only for authorized purposes.
Data Storage and Protection
Data Storage Locations
Personal data is stored on secure servers in AS, following international data protection standards.
Data Hosting Partners
We work with reputable hosting providers that maintain strong security protocols.
Data Protection Measures
Regular Security Audits
Real-time Monitoring
Data Encryption (in transit & at rest)
Strict Access Controls
Routine Permission Reviews
We prioritize the confidentiality and integrity of your data at all times.
Data Sharing and Disclosure
At TD Express LK, we only share your personal information when absolutely necessary and with proper safeguards.
Third-Party Service Providers
These providers help us operate efficiently. They may access your data ONLY to perform their specific service.
Example Providers
| Service Name | Provider | Purpose(s) | Collected Data Types | Privacy Policy Link |
|---|---|---|---|---|
| Google Analytics | Google Ireland Limited | Marketing, Analytics, Performance | Name, Contact Info, Device ID, IP, Browser, Location, Interaction Logs, Purchase History | https://business.safety.google/privacy/?hl=en |
| Google Maps | Google LLC | Enhancing user experience (e.g., location-based services) | Address, City, IP, GPS, Interaction Logs | http://www.google.com/intl/de/policies/privacy/ |
Data Processing Agreements
All third parties operate under strict contractual agreements (DPAs) ensuring GDPR-level protection.
We will always inform you of important changes regarding data-sharing practices.
User Rights and Choices
Under GDPR and relevant laws, you have the right to:
Access your data
Correct inaccurate data
Request deletion (“Right to be Forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
File a complaint with a relevant authority
To exercise your rights, contact:
Email: info@tdexpresslk.com
Phone: 076 724 2929
We may request identity verification for security.
Cookies and Tracking Technologies
We use cookies to enhance user experience, track website performance, and deliver personalized content.
Types of Cookies
Essential Cookies — Required for core functionality
Performance & Analytics Cookies — Help us improve website performance
Functional Cookies — Save preferences
Advertising Cookies — Provide relevant promotions
Your Choices
Upon your first visit, you may:
Accept all cookies
Reject non-essential cookies
Customize preferences
See our full Cookie Policy on:
tdexpresslk.com/cookie-policy
For questions about cookies, contact info@tdexpresslk.com.
Direct Marketing and Communications
We may send marketing messages about promotions, offers, and updates only with your consent.
Channels may include:
Email
SMS
Social Media
Phone
Chatbots
Every message includes a clear unsubscribe option.
You may opt out anytime.
Policy Updates and Changes
We may update this Privacy Policy periodically to reflect:
Legal changes
Service updates
Security improvements
We will notify you through:
Email
Website announcements
Other appropriate channels
Your continued use of our services signifies acceptance of updated terms.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
TD Express PVT LTD
📍 Address: No. 245 George R. De Silva Mawatha, Colombo 01300
📞 Phone: 076 724 2929
📧 Email: info@tdexpresslk.com
🌐 Website: tdexpresslk.com
We are here to help and ensure your data is always protected.